Our policy last 30 calendar days. In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase.
To be eligible for a return, your item must be new, unused, and in the same excellent condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Special orders are final and cannot be returned.
Additional non-returnable items:
- Gift cards
- Specially engraved items
To complete your return, we require a receipt or proof of purchase. Please complete this form to process your return request.
Once we received and process your request, we will send you a return label.
If the product is damaged in any way after delivery, or you have initiated the return after 30 calendar days have passed, unfortunately, you will not be eligible for a refund.
Once your return is received and inspected, we will send you an email to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. The money will be refunded to the original payment method you've used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
In the case of damage to the item, if it is a manufacturer's defect or has been damaged in shipping, we will fully cover the cost of replacement. If there are other damages to the item and it has not yet been worn, we will offer a gift card in the amount of the cost of the item.
Only regularly priced items may be refunded. Unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damage in shipping. If you need to exchange it for the same item, contact us here and we will respond to you shortly.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Thanks for purchasing our product. Here at The Hawaiian Jewel, we are committed to bringing Aloha to everyone. If you have any questions or concerns please contact us here with your detailed message.